About PlayVault
About PlayVault: Independent Guides for PSN and Xbox Account Holders
PlayVault is an independent guide site. We are not affiliated with Sony Interactive Entertainment or Microsoft, and we are not a recovery service. We explain the routes PlayStation Support, Xbox Support and Microsoft account recovery already offer, so you can use them yourself.
Reading these guides needs no sign-up, and nothing on this site asks for your login details.
Verified October 2026 against PlayStation, Xbox and Microsoft support pages.
What we never ask for, and never do
These limits apply to every guide on this site, with no exceptions.
No passwords or codes
We never ask for your password, 2-step verification codes, backup codes or recovery codes. If anyone claiming to be us asks, it isn't us.
No card or bank details
We never ask for card numbers or payment details. Report charges you didn't make to PlayStation Support or Xbox Support.
No sign-ins on your behalf
We never sign in to, change or act on anyone's PSN, Xbox or Microsoft account. You take every step yourself on the official site or console.
No sign-up needed
You can read every guide without creating an account with us or signing in anywhere on this site.
How our guides are written and checked
Each guide is written from official help pages and revised when we find a platform has changed a menu or plan name.
Checked at the source
Menu paths and options are read on official PlayStation, Xbox and Microsoft help pages.
Review date on tables
Comparison tables show the month they were last checked, currently October 2026.
Updated on renames
When a platform renames plans or menus, affected guides are rechecked and revised.
Honest limits
We say when a route is unavailable and never promise timelines or outcomes.
Example: Xbox Game Pass Core and Standard were replaced by Essential and Premium, so our Xbox billing guides use the current names.
Questions
Is PlayVault part of PlayStation or Xbox?
No. PlayVault is an independent guide site and is not affiliated with, endorsed by or sponsored by Sony Interactive Entertainment or Microsoft.
Why does PlayVault cover only PlayStation and Xbox?
Both platforms tie games, subscriptions and purchases to one sign-in account with its own official recovery routes, so we focus on those routes and explain them in depth.
How do I know a guide is still accurate?
Guides are written from official PlayStation, Xbox and Microsoft help pages, and comparison tables show the month they were last checked. Menus can still vary by console software version and region, so follow what your own account and console show.
Someone says they work for PlayVault and wants my password. What do I do?
Don't share it. We never ask for passwords, codes or card details. If you already shared them, change your password and review your security settings on the official site right away.