Site map
Site Map: PlayStation and Xbox Account Guides
Pick a topic and your platform to open its first-step guide, or browse the guides by topic below. Each guide covers your own PlayStation Network or Xbox account and points to official help; background articles are on the blog.
No sign-in needed. We never ask for your password, codes or card details.
Verified October 2026 against PlayStation, Xbox and Microsoft support pages.
Find the guide for your situation
Reset your PSN password
Begin with Sony's own password reset; hacked, changed-ID and error-code cases each have their own guide below.
Open the PSN reset guideWhat no guide here will do
You want to get into someone else's PSN or Xbox account That is unauthorized access, and no guide here covers it. Ask the account holder to recover it themselves.
You want to get around a ban with a new account, another console or a VPN We don't help evade enforcement. Use the appeal routes PlayStation or Xbox actually offer.
You want free PlayStation Plus, Game Pass or store credit through a generator or shared login We treat those offers as scams or account misuse, and no guide here covers them.
Every guide, by topic
PlayStation: locked out and hacked
- PSN account hackedSecure the email first, then recover the account through PlayStation's own steps.
- Reset your PSN passwordThe official Trouble Signing In? > Recover Your Account route.
- Sign-in ID changed by someone elseWhat to do when the email on your PSN account is no longer yours.
- Can't sign in to PSNMatch the sign-in error you see to the fix that applies.
- PSN 2-step and a lost phoneGet back in with a backup code or through PlayStation Support.
Xbox and Microsoft account
- Xbox account hackedRecover the Microsoft account behind your gamertag, then lock it down.
- Microsoft account recovery formHow to fill in the official form as the real owner.
- Locked out by Xbox two-stepOptions when your verification method is gone.
- Xbox account lockedHow a Microsoft account lock is lifted, and how it differs from a ban.
- Unknown sign-in on your Xbox accountCheck recent activity and remove access you don't recognize.
Suspensions and bans
- PSN suspension or banRead the notice and suspension details, and see what PlayStation offers.
- Xbox ban appealHow case review works and which enforcements are eligible.
- PSN locked after a chargebackWhy a disputed payment can suspend an account and how it is settled.
Store, billing and subscriptions
- Unauthorized PlayStation Store purchaseCheck transaction history, secure the account, then contact Support.
- PlayStation Plus billing problemsUnexpected renewals, cancellations and plan changes explained.
- Unauthorized Xbox or Game Pass chargeReview your Microsoft services and order history, then report it.
- Games missing after recoveryWhere purchases and licenses live once you are back in.
Consoles, devices and family
- Sign out of PSN everywhereSign out on all devices and deactivate consoles you no longer control.
- Family accounts on both platformsHow family managers and organizers control child accounts, openly.
- Someone else using your PSN accountSigns to check in your own account and the steps that end it.
Scams and myths
- Free PSN code generatorsWhy we treat these sites as scams, and what they ask you for.
- Buying a PSN or Xbox accountThe risks of buying a PSN or Xbox account.
- Phishing messagesHow fake PlayStation and Xbox messages look and how to check them.
- Paid unban and recovery servicesRed flags of services that promise what only the platform can decide.
Protect your accounts
- Secure both accountsA setup checklist: 2-step, backup codes, passkeys, purchase settings.
- PSN vs Xbox security settingsThe same protections on both platforms, side by side.
Reference
- Responsible useWhat these guides will and won't help with, and why.
- FAQ and glossaryShort answers and plain definitions of platform terms.
- About PlayVaultWho writes these guides and how each one is checked.
- Site Map: Every PlayStation and Xbox Account Guide
Questions
Does this page list the blog articles too?
No. This page lists the step-by-step guides by topic; background articles are on the blog. The site map is linked from the footer.
Which guide should I read if both my PSN and Xbox accounts are affected?
Handle each account separately with its own guide, because Sony and Microsoft use different recovery routes. Start with the one whose email you can still access.
Do any of these guides recover an account for me?
No. They explain the official steps you take yourself as the account owner; only PlayStation or Microsoft can restore access.
Where do I contact PlayStation or Xbox directly?
Use PlayStation Support at www.playstation.com/support and Xbox Support at support.xbox.com. Each guide names the exact official page for its situation.