Which route is yours?
Choose what is true for you right now. Every route stays inside PlayStation's own reset and support pages.
I forgot my password, but I can still open the inbox of my sign-in ID.
- Account Management: Trouble Signing in?
- Recover Your Account, then the on-screen steps
- Open the reset email in that inbox
PlayStation sends the reset to your sign-in ID, the email address on the account. On a PS5 or PS4 the same reset starts from Sign In in your account settings.
Your reset route, step by step
Choose what fits. Each route lists PlayStation's own steps and where it can stall.
Reset your PSN password, step by step
- Start the reset where you are. In a browser, open Account Management and choose the trouble link on the sign-in page.Account Management → Trouble Signing in? → Recover Your AccountOn a console, the reset starts from the account sign-in screen.PS5: Settings → Users and Accounts → Account → Sign InPS4: Settings → Account Management → Sign In
- Follow the on-screen steps. PlayStation emails a password reset link to your sign-in ID. Open it in that inbox, on a device you trust.
- Two-step verification on? PlayStation asks for a code during the reset too; if it won’t come, follow our 2-step verification guide.
- Choose the new password. Pick one you don't use anywhere else. PlayStation also lets you switch to a passkey instead of a password.
- Finish in Security. Sign out everywhere else, then look over your sign-in ID, mobile number, two-step verification and passkey.Account Management → Security → Sign Out on All Devices
What a reset changes
A new password is saved to the account itself. PlayStation says security changes apply to all devices and consoles, and its console page adds that changing your password signs out consoles you can no longer reach. To be thorough, also use Sign Out on All Devices.
| Your situation | Route | Where |
|---|---|---|
| Forgot it, can open the email | Reset | Trouble Signing in? or console Sign In |
| Still know it, want a new one | Change it | Security → Password |
| Two-step on, code won’t come | Our 2-step guide | 2-step verification issues |
| Can't open the sign-in ID inbox | Contact support | Online Assistant |
| Child account | Family manager resets it | Family Management |
Reset stuck? Where each dead end leads
Most stalled resets come back to the inbox, the two-step code or an address that is no longer yours. Here is PlayStation's next step for each.
- The reset email never shows up. PlayStation’s pages don’t say how long it takes. Make sure you’re checking the inbox of your sign-in ID before you start another reset; if it still isn’t there, contact the Online Assistant.
- The sign-in ID is an old email you can't open, or you forgot which one it is. PlayStation sends both cases to its Online Assistant.
- PlayStation asks for verification details you can't match. A forgotten answer to account verification is also an Online Assistant case.
- The email on the account was changed without you. A reset can't fix that. Follow the changed sign-in ID guide.
- The reset worked, but sign-in still fails. The cause is probably not the password. Match the symptom in the can't-sign-in guide.
Where to start the reset
The reset starts in a different place on each device, and a child account has its own route. Pick where you are to see PlayStation’s menu path.
Which reset entry point is mine?
Pick where you are to see where the reset starts.
Paths from PlayStation’s reset page. Nothing you choose leaves this page, and there is nothing to type.
When the email or the two-step code is out of reach, PlayStation’s contact page sends password and recovery questions to the PlayStation Assistant chat; our changed sign-in ID guide has a checklist of the details it lists. If you think someone else has been in the account, PlayStation asks you to reset the password of your sign-in ID email as well as the account; the hacked account guide covers the rest.
When the usual route won't work
- The reset asks for a 2-step code you can’t get. A code is valid for 10 minutes after your sign-in attempt, so select Resend Code for a fresh one. Phone gone? Our lost two-step phone guide covers your 10 backup codes.
- It’s your child’s account. Only a family manager can reset a child account’s password, from Family Management, so ask them rather than retrying on the child’s sign-in screen.
- You reset it, but you’d rather not type a password again. PlayStation lets you switch to a passkey for sign-in.
- Nothing reaches you and Support is the only route. PlayStation’s Contact us page lists 4 details that help recover an account; gather them before you start the chat.
Questions about resetting a PSN password
How do I reset my PSN password if I forgot it?
Sign in to Account Management, select Trouble Signing in? and then Recover Your Account, and follow the on-screen steps. PlayStation emails the reset link to your sign-in ID.
Can I reset my PSN password on my PS5 or PS4?
Yes. On a PS5 go to Settings, Users and Accounts, Account, Sign In. On a PS4 go to Settings, Account Management, Sign In. Then follow the on-screen steps.
What's the difference between resetting and changing my password?
Reset when you've forgotten it. If you still know it, change it in Security: on the web, Edit next to Password; on a PS5, Settings, Users and Accounts, Account, Security, Password; on a PS4, Settings, Account Management, Account Information, Security, Password.
Does resetting my PSN password sign out my other devices?
PlayStation says changing your password signs out consoles you can't reach. To be thorough, also select Sign Out on All Devices under Security in Account Management.
Will two-step verification ask for a code during the reset?
Yes, if it’s on: PlayStation lists resetting your account password among the moments it asks for a 2-step code. If the code won’t come, see our 2-step verification guide.
How long does the reset email take, and when does the link expire?
PlayStation's help pages don't give a delivery time or an expiry for the reset email. If it doesn't reach the inbox of your sign-in ID, contact the Online Assistant.
What if I can't access the email linked to my account?
The reset can’t reach you, so PlayStation sends you to its Online Assistant. Our changed sign-in ID guide lists the details to have ready.
Can I reset my child's password?
Only the family manager can. In Account Management, go to Family Management, choose the child account and select Reset Password; on a console it's under Family Management in settings.
Sources
- PlayStation Support: How to change or reset your password for PlayStation Checked October 2026
- PlayStation Support: How to recover your account for PlayStation Checked October 2026
- PlayStation Support: How to set up 2-step verification on PlayStation Checked October 2026
- PlayStation Support: Help with 2-step verification issues on PlayStation Checked October 2026
- PlayStation Support: How to deactivate a PlayStation console Checked October 2026
- PlayStation Support: How to sign in and out of PlayStation Checked October 2026
- PlayStation Support: Troubleshoot sign-in issues on PlayStation Checked October 2026
- PlayStation Support: Contact PlayStation Support Checked October 2026
Verified October 2026 against the PlayStation support pages above (US English). Menu names can vary by console software and region.