Someone Else Using Your PSN Account? How to Spot It Early

Which route is yours?

Choose what made you suspicious. Each route starts with what you can check yourself and ends where PlayStation has to act.

Signs to check on your own account

Look for a pattern. Someone playing your games on a shared PS5 has an ordinary explanation; trophies, friends or activity on your own profile that you don't recognize do not, so we treat them as someone signed in as you. Check each place yourself, from Account Management or your own console, not from a link in a message.

Remove access in five steps

Work from your email outward, so a new password can't be reset behind your back. These steps need you to still be able to sign in; if your sign-in ID has already been changed, follow the hacked account guide instead.

1. Secure your email first. PlayStation's advice for a compromised account includes changing the password on your email account, the one you use as your sign-in ID.
2. Set a new PSN password, then turn on 2-step verification or a passkey. Two-step verification and passkeys are both under Security in Account Management.Account Management → Security → 2-step Verification Status → EditAccount Management → Security → Sign in with Passkey
3. Sign out on all devices. PlayStation puts the option at the bottom of the Security screen.Account Management → Security → Sign Out on All Devices
4. Deactivate your consoles too. Signing out everywhere doesn't deactivate them. For a stolen console PlayStation lists both, and we'd do both here. On a PS5 you still hold, turn off Console Sharing and Offline Play.Account Management → Device Management → PlayStation Consoles → Deactivate All DevicesPS5: Settings → Users and Accounts → Other → Console Sharing and Offline Play → Disable
5. Check the money settings and report what you can't fix. Review Transaction History and consider removing saved payment methods. If your sign-in ID or online ID changed without you, contact PlayStation through its Online Assistant.PS5: Settings → Users and Accounts → Account → Payment and Subscriptions → Transaction History

More on step 4, including PS4 consoles, is in the sign-out and deactivation guide.

From the sign to who acts

Shared console or someone else?

Two signs look alike and aren't. If Console Sharing and Offline Play is on for your account on a family PS5, PlayStation says anyone who uses that console can play your games and use some of your PlayStation Plus benefits. It can be on for one PS5 at a time, and turning it off on that PS5 stops it.

PlayStation's page on Console Sharing says nothing about trophies or about play showing up on your own profile. So we don't treat trophies, friends or activity on your profile that you don't recognize as sharing: assume someone signed in as you, run the five steps and contact PlayStation Support.

If the activity came from a child on your family account, the family accounts guide covers the controls a family manager has.

What this page won't do

These checks are for the PlayStation account you own. We won't help you watch another person's games, friends or messages, or work out who it was by getting into their account. You don't need to: securing your email, a new password and signing out everywhere protect your account whoever was using it. PlayStation warns about messages that ask you to sign in through a link or share account details to fix a problem.